Privacy Policy

Effective 2020-07-13
  1. Introduction
    1. We are committed to safeguarding the privacy of our website visitors, service users and individual customers.
    2. This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.
    3. We may use cookies on our websites. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.
    4. In this policy, "we", "us" and "our" refer to Orbital Software Solutions Ltd. For more information about us, see Section 13.
  2. The personal data that we collect
    1. In this Section 2 we have set out the general categories of personal data that we process.
    2. We may process data enabling us to get in touch with you ("contact data"). The contact data may include your name, email address, telephone number, postal address and/or social media account identifiers.
    3. We may process your website user account data ("account data"). The account data may include your account identifier, name, email address, business name, account creation and modification dates, website settings and marketing preferences.
    4. We may process information contained in or relating to any communication that you send to us or that we send to you ("communication data").
    5. We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths.
  3. Purposes of processing and legal bases
    1. In this Section 3, we have set out the purposes for which we may process personal data and the legal bases of the processing.
    2. Operations - We may process your personal data for the purposes of operating our website, the processing and fulfilment of orders, providing our services, supplying our goods, generating invoices, bills and other payment-related documentation, and credit control.
    3. Relationships and communications - We may process contact data, account data, transaction data and/or communication data for the purposes of managing our relationships, communicating with you, providing support services and complaint handling.
    4. Direct marketing - We may process contact data, account data and/or transaction data for the purposes of creating, targeting and sending direct marketing communications by email, SMS, post and/or fax and making contact by telephone for marketing-related purposes.
    5. Research and analysis - We may process non-personally identifiable usage data and/or transaction data for the purposes of researching and analysing the use of our website and services.
    6. Record keeping - We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally.
    7. Security - We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity.
    8. Legal claims - We may process your personal data where necessary for the establishment, exercise or defence of legal claims.
  4. Providing your personal data to others
    1. We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice.
    2. In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject.
  5. Retaining and deleting personal data
    1. This Section 6 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
    2. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
  6. Your rights
    1. In this Section 7, we have listed the rights that you have under data protection law.
    2. Your principal rights under data protection law are:
      1. the right to access - you can ask for copies of your personal data;
      2. the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
      3. the right to erasure - you can ask us to erase your personal data;
      4. the right to restrict processing - you can ask us to restrict the processing of your personal data;
      5. the right to object to processing - you can object to the processing of your personal data;
      6. the right to data portability - you can ask that we transfer your personal data to another organisation or to you;
      7. the right to complain to a supervisory authority - you can complain about our processing of your personal data; and
      8. the right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
    3. You can learn more about the rights of data subjects by visiting https://ico.org.uk.
  7. About cookies
    1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser.
    2. Cookies may be either "persistent" cookies or "session" cookies.
    3. Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.
  8. Cookies that we may use
    1. We may use cookies for the following purposes:
      1. authentication and status - we may use cookies to identify you when you visit our website;
      2. security - we may use cookies as an element of the security measures used to protect user accounts;
      3. analysis - we may use cookies to help us to analyse the use and performance of our website and services; and
      4. cookie consent - we may use cookies to store your preferences in relation to the use of cookies more generally.
  9. Managing cookies
    1. Most browsers allow you to refuse to accept cookies and to delete cookies. You can obtain up-to-date information about blocking and deleting cookies via these links:
      1. Chrome
      2. Firefox
      3. Opera
      4. Internet Explorer
      5. Safari
      6. Edge
    2. Blocking all cookies will have a negative impact upon the usability of many websites.
  10. Amendments
    1. We may update this policy from time to time by publishing a new version on our website.
    2. You should check this page occasionally to ensure you are happy with any changes to this policy.
  11. Our details
    1. This website is owned and operated by Orbital Software Solutions Ltd.
    2. We are registered in England and Wales under registration number 10994354, and our registered office is at Sycamore House, Sutton Quays Business Park, Sutton Weaver, Cheshire, WA7 3EH, UK.
    3. Our principal place of business is at Sycamore House, Sutton Quays Business Park, Sutton Weaver, Cheshire, WA7 3EH, UK.
    4. You can contact us:
      1. by post, to the postal address given above;
      2. by telephone, on the contact number published on our website; or
      3. by email, using the email address published on our website.
  12. Data protection officer
    1. We are registered as a data controller with the UK Information Commissioner's Office. Our data protection officer may be contacted via our main contact details.